Privacy Policy

Effective Date: 2026-01-15
Last Updated: 2026-01-20

Tokma (“Tokma,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our mobile applications (including Tokma App and Tokma Provider App), our websites (including tokmadigital.com), and related services (collectively, the “Services”).

If you do not agree with this Privacy Policy, please do not use our Services.

1) Information We Collect

A. Information you provide

We may collect information you provide directly, such as:

  • Account information: name, phone number, email, password (hashed), profile details
  • Booking information: service/package selected, date/time, location, booking notes
  • Provider information (if applicable): business details, service listings, availability
  • Support communications: messages you send to support or within the app

B. Information collected automatically

When you use the Services, we may collect:

  • Device & usage data: device model, OS version, app version, IP address, language, crash logs, diagnostic data
  • Approximate location (if enabled) and/or location related to your booking (pickup/service location)

C. Cookies and similar technologies (website)

Our website may use cookies and similar tools to remember preferences and improve performance.

2) How We Use Information

We use information to:

  • Create and manage your Tokma account
  • Process bookings, send booking confirmations/updates, and help providers deliver services
  • Provide customer support and respond to requests
  • Improve and secure our Services (fraud prevention, debugging, analytics)
  • Comply with legal obligations and enforce our terms

3) SMS/Text Messaging Privacy (Twilio A2P / 10DLC)

A. What SMS we send

If you opt in, Tokma may send transactional text messages such as:

  • Account opening and verification (e.g., OTP)
  • Booking confirmations, reminders, updates, and cancellations
  • Important service/account notifications related to your Tokma activity

End-users consent to receive messages by opting in inside the Tokma App (and/or Tokma web form) when entering a phone number and checking an unchecked consent checkbox describing the SMS types. We may send an OTP to verify the number. Consent is not a condition of purchase.

C. Opt-out / Help

You can opt out of SMS at any time by replying STOP. You may receive one final confirmation message. For help, reply HELP or contact us using the details in the “Contact Us” section. (Carrier filtering and enforcement commonly expect STOP/HELP support.)

D. Message frequency & fees

Message frequency varies based on your activity (e.g., bookings, account verification). Message and data rates may apply depending on your carrier plan.

Tokma SMS messages may include links to open relevant pages in the Tokma App (via deep links/universal links) or to view information online.

F. No sharing of mobile information for marketing

Mobile information (including phone numbers) will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
All categories of information sharing exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

G. Service providers

We may share limited information with service providers who help us operate SMS delivery and our Services (e.g., messaging platforms, cloud hosting, analytics, customer support tools), strictly to provide services to Tokma and not for their own marketing.

4) How We Share Information (General)

We may share information:

  • With providers and customers as needed to fulfill a booking (e.g., names, service location, contact details required for coordination)
  • With vendors/service providers who process data on our behalf (hosting, messaging, analytics, support)
  • For legal reasons if required by law, court order, or to protect rights/safety, prevent fraud, or enforce our terms
  • Business transfers (merger, acquisition, or asset sale), where permitted by law

5) Data Retention

We retain personal information for as long as needed to:

  • Provide the Services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
    Retention periods may vary depending on data type and legal requirements.

6) Security

We use reasonable administrative, technical, and organizational measures to protect your information. However, no method of transmission or storage is 100% secure.

7) Your Choices & Rights

Depending on your location and laws, you may have rights to:

  • Access, correct, or delete certain personal information
  • Object to or restrict certain processing
  • Withdraw consent where applicable
    You can also manage SMS preferences in the app (where available) and opt out by replying STOP.

8) Children’s Privacy

Tokma Services are not intended for children under 16 (or the minimum age required by local law). We do not knowingly collect information from children.

9) International Users

If you access our Services from outside the country where our servers are located, your information may be transferred and processed in those locations in accordance with this policy.

10) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post updates on this page and update the “Last Updated” date.

11) Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

Tokma
Email: hello@tokmadigital.com
Support: hello@tokmadigital.com
Address: 7440 CROWN POINT AVE OMAHA NE 68134